Frequently asked questions

When you check out, we generate a unique share link (something like chivent.cards/c/abc123). You send that link to them however you like — text, chat, email, Instagram, whatever. They open the link and the card renders right in their browser. No app, no account, no sign-in needed on their end.

We don’t email the recipient ourselves. The Stripe receipt with the link comes to you (the buyer) — you then share it however feels right.

One year from the moment you check out. Both the share link and the high-resolution artwork download work for the full year. After that the link stops resolving and the artwork is removed from our storage. The success page is your portal back to both — bookmark it or keep the Stripe receipt email (it has the share link in it too).

Yes. The Save artworkbutton on the success page downloads a clean, high-resolution PNG of the finished card — no watermark, no compression artifacts. Same button is available on the recipient’s share page too, so they can keep a copy.

You can come back any time during the one-year window — the Stripe receipt email contains the share URL, and that URL also lets you reach the artwork download.

Only during the editor preview — while you’re picking a style and tweaking the text. It’s a light “preview” mark across the photo so the clean artwork can’t be screen-grabbed and reused without paying. The watermark disappears the moment your Stripe payment clears: the success page, the recipient’s share page, and the downloadable PNG are all watermark-free.

Yes, just email cards@chivent.com with:

• your Stripe receipt id (or the share URL), and
• what you want it to say instead.

We can fix the typed text (the “Happy birthday”, names, dates, etc.) directly on the live share page. The recipient just refreshes the page and sees the corrected version. Usually turned around within a business day.

AI output varies between runs — that’s why you can try styles on your photo for free before paying. Switch styles or upload a different photo until one looks right. You only pay once you’ve picked your final combination.

Once you’ve checked out, the generation is final. If something is dramatically wrong (clearly distorted face, weird artifacts, etc.) email us — we’ll refund the order or generate a free replacement at our discretion.

You get a set number of free style previews per photo — enough to explore the different looks before committing. Re-picking a style you’ve already generated for that photo is free and instant; it doesn’t use up a preview.

If you’ve used your previews for one photo, upload a different photo for a fresh set. You only pay once, at checkout.

If delivery fails on our end (the share link doesn’t work, the generation breaks, the service is down at purchase time), email cards@chivent.com with your Stripe receipt id and we’ll sort it out.

Full details of when refunds apply are in our refund policy.

It’s used to create the illustrated version on your card, and that’s it. The original photo is stored only briefly — about 24 hours — then deleted automatically. We don’t use it for anything else.

The full detail of how data is handled is in our Privacy notice.

Yes — there’s a “Delete this card” control on the success page Stripe returned you to. It stops the share link working immediately (the recipient gets a “not found” page). We keep a minimal order record for refund and dispute purposes, and the Stripe receipt stays on Stripe’s side.

If you want everything fully erased (full GDPR deletion), email cards@chivent.com and we’ll handle it manually — see our Privacy notice.

Yes — we collect it on the checkout form so we can pass it to Stripe for the receipt and so we can find your order if you email us for support. Stripe also stores it on the Customer record they create for the transaction. We never use it for marketing or share it with anyone other than Stripe.

All major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Apple Pay, Google Pay, and any other method your bank/wallet supports through Stripe’s checkout. The exact options vary slightly by country.

No — every promo code is single-use. Once redeemed, it can’t be reused. If you got a referral code after a previous purchase, it’s valid for 90 days from issue and can be redeemed once.

English, French, Spanish, German, Italian, Portuguese, and Dutch. The Stripe checkout page and the receipt email follow whichever language you have selected. Switch languages from the picker at the bottom of any page.

Yes — the share link is a regular URL. Send it to as many people as you like. Each recipient sees the same card.

Email us at cards@chivent.com. Include your Stripe receipt id or the share URL if your question is about a specific order — it lets us find your card immediately.